Straight-talking. No nonsense. Built for photographers.
UPG24 operates as a working photographic trade unit, not a traditional retail showroom.
That shapes everything we do — from how we buy stock, to how we test it, to how quickly we dispatch it.
1. Sourcing & Buying
We buy cameras, lenses and accessories daily from photographers, studios and trade partners.
Most of our stock is single-item inventory — every piece is unique, individually assessed, and prepared before sale.
No bulk pallets. No mystery returns. No unchecked consignments.
2. In-House Testing
Every item is checked in-house before listing.
Depending on the product, this can include:
- Functional testing
- Optical checks
- Autofocus and aperture operation
- Physical condition assessment
- Firmware and compatibility checks where applicable
We focus on accuracy and reliability, not cosmetic over-polishing.
3. Condition & Descriptions
We photograph the actual item for sale — no stock images.
Our descriptions are written to be:
- Honest
- Specific
- Clear about condition
- Free of marketing fluff
If there’s a mark, wear, or limitation — it’s disclosed.
4. Refurbished vs Used
Some items qualify for our refurbished process, which may include deeper testing, servicing, or component replacement.
- Refurbished items include a 12-month warranty
- Used items are tested, checked, and accurately described
We don’t force everything into a refurb label — suitability matters.
5. Dispatch & Delivery
We ship fast.
Most orders are dispatched the same working day using tracked services.
Packaging is practical and protective — designed to get gear to you safely, not to look fancy on Instagram.
6. Returns & Support
If something isn’t right, we deal with it properly.
No scripts.
No hoops.
No nonsense.
Our long-standing feedback record reflects that approach.
Real cameras. Real photographers. Gear we’d use ourselves.
