Contact UPG24
Got a question about an item?
Need a bit of advice before buying?
Or just want to double-check something?
You’re always welcome to get in touch.
We’re photographers first, camera geeks second — and we’re genuinely happy to help.
We aim to reply quickly during normal working hours and always within one working day.
If you’re emailing about a specific item, including the product name or link helps us get straight to the point.
What we’re best at helping with
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Clarifying condition or cosmetic details
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Lens compatibility and system questions
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Shipping, delivery, and timing queries
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Returns, warranties, and peace-of-mind stuff
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General “is this right for me?” advice
If something isn’t clear on a listing, please feel free to ask, very happy to explain and help.
A quick note on how we work
We’re a small, experienced team — not a call centre.
That means honest answers, realistic expectations, and straightforward advice.
No scripts. No upselling. No nonsense.
Contact Us
Have a question about an item, a listing, or an order?
We’re a friendly bunch, photographers ourselves, and happy to help.
Use the form below or email us directly — we aim to reply quickly during working hours.
email@upg24.co.uk